BT116 — Customer Service for Mobile Phone Repair

About the Course

Excellent customer service is the backbone of any successful repair business. BT116 teaches the professional skills that keep customers coming back — the customer intake process, setting expectations on repair time and cost, communicating fault findings clearly, pricing transparency, handling difficult customers, and building repeat business.

What You Will Learn

• The customer intake process
• Setting expectations on repair time and outcome
• Communicating fault findings clearly
• Pricing transparency
• Handling difficult customers professionally
• Building repeat business

Course Highlights

• The only Microlek course focused entirely on the business and communication side of repair work
• Directly improves repeat business and referral rates — a genuine revenue driver
• Equally valuable for solo technicians and multi-staff repair shops
• Formerly listed as a Non-Accredited course (NAT102), now folded into Basic Training

Requirements

• No prior customer service experience required
• Ability to read and understand English

Who Is This Course For

Repair shop owners, front-desk staff, and any technician who deals directly with customers.

Career Outcomes & Opportunities

• Improve customer retention and referral rates for an existing or future repair business
• Handle complaints and difficult situations professionally, protecting business reputation
• Build the communication skills that complement any technical repair specialisation

Benefits Obtained

• Take-home training manual covering all customer service principles
• Training evaluation assessment
• Microlek Certificate of Completion in Customer Service
• Credit toward FT100 if you later choose to enrol in the full programme